Refund, Exchange and Returns Policy

Kaari Claim Policy

To ensure a fair and transparent resolution for wrong, missing, damaged, broken, or defective items, customers are required to follow the claim process below: –

Unboxing Video Is Mandatory
Record a continuous, uncut and unedited video while unboxing your order.
The video must clearly show the shipping label/package condition, opening of the package, and all items received.
The unboxing video must be recorded within 72 hours of receiving the order.

Eligible Claims

Claims can be raised only for:

Wrong item received
Missing item
Damaged or broken item received
Defective item, where applicable

How to Raise a Claim

Contact KAARI customer support via WhatsApp at +91-95097-35423 or via email ([email protected]) within 72 hours of delivery.
Share the complete, uncut and unedited unboxing video along with clear photographs/videos of the issue.
Mention your order number and clearly explain the problem.

Important Conditions

Claims without a valid unboxing video may not be accepted.
Edited, cut, incomplete, or manipulated videos may not be considered valid proof.
Claims submitted after 72 hours of delivery may not be accepted.
Minor cosmetic imperfections, especially in delicate products such as glassware, are not automatically considered damage.
Minute imperfection or minor couple of scratches on few items like glasses, urlis, tins etc are not considered defective and falls under any damage/defective policy.
KAARI will review the submitted proof before approving any replacement, refund, or other resolution.

Resolution

Once the claim is verified and approved, KAARI may provide an appropriate resolution such as a replacement, refund, or missing-item shipment, depending on
the nature of the issue and product availability. Please record your unboxing video every time you receive an order. It protects both you and KAARI and helps us resolve genuine issues quickly.

COD Return Policy

We maintain a strict policy regarding Cash on Delivery (COD) orders. If a customer has a history of returning Kaari COD orders, we reserve the right to disable the COD payment option for that customer in the future.

In such cases, all subsequent orders must be placed using prepaid payment methods available on our website. This policy helps us ensure smooth order processing and fair service for all customers.